SHIPPING & RETURNS

Shipping Time

Please allow up to 3-5 working days for picking, packing and dispatching of orders.

Once dispatched, your order(s) will arrive within 2-4 working days via Hermes standard delivery. If the fast delivery option is chosen at checkout then your order will arrive 1-2 working days after dispatch via Hermes next day delivery service.

Please therefore allow 5-9 working days for standard delivery and 4-6 working days for fast delivery from the date you placed your order to receiving your Protein Parcel.

If it has been longer than 9 working days then please email us at contact@proteinparcel.co.uk with your order reference in the subject and we will look into this for you!

Pricing 

Pricing will depend on the size of your order. 

0-1kg Parcel (0-15 bars*)	£2.90
Over 1kg Parcel (16+ bars*)	£4.20

*Based on a 60g protein bar and order packaging.

Return Policy

All orders can be returned within 14 days of delivery. To be eligible for an exchange or refund, the returned products must be unused, returned in the same condition that they arrived in and in the same product packaging. 

All customers will be responsible for the shipping costs of the return.

To start the return process please email us at contact@proteinparcel.co.uk, simply provide us the reason for the return and the product(s) you wish to return. We will then provide you with the return address and once the products have been received and inspected we will process the refund or exchange. Please allow us 5 working days to process the return once it has been received. We will send email confirmation once the refund or exchanged has been processed.

Please then allow a few working days (this will vary depending on the bank you are with) for this to reach your bank.